Technical Lead Position

1 week ago

Barcelona, Philippines beBeeLeadership Full time $40,000 - $80,000

Lead Technical Support Specialist

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  • This is a leadership role where you will be responsible for managing a team of technical support representatives.

The primary focus of this role is to ensure the successful support of the Turnitin user base and the continuous improvement of team capabilities and performance.

About the Job:

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  • You will lead by example in case quality and proactively support users of the Turnitin products ensuring problem resolution, system access, optimal system performance, and overall customer satisfaction.
  • Become a Subject Matter Expert on all Turnitin Assessment Products and services while expanding knowledge on the various product lines.
  • Manage team performance individually and collectively, by agreeing on clear goals and targets, reviewing performance formally and informally, giving feedback, course correction, motivation and recognition.
  • Ensure your team is following operating procedures and collaborate with support leadership to drive solutions through knowledge sharing.
  • Enable the development of individual team members, delivering coaching and guidance as needed to enable them to achieve their full potential.

Requirements:

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  • Action-oriented mindset
  • Passion for education
  • Strong leadership skills
  • Commercial awareness and understanding of the education sector
  • Excellent interpersonal skills with an ability to form effective working relationships with both internal and external partners

Total Rewards:

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  • Turnitin maintains a competitive total rewards package that prioritizes employee well-being and career growth.
  • Generous time off and health and wellness programs provide flexibility and choice.
  • A comprehensive benefits package includes health care coverage, education reimbursement, paid time off, self-care days, national holidays, charitable contribution match, monthly wellness or home office reimbursement, access to modern health, retirement plan with match/contribution, and more.
"]},

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