Lead Technical Solutions Engineer

1 week ago


Barcelona, Philippines beBeeTechnical Full time $90,000 - $120,000
Senior Technical Support Specialist

About the Role

We are seeking a highly skilled Senior Technical Support Specialist to join our team. This individual will serve as an escalation point for high-priority or highly complex technical issues and lead the diagnosis, troubleshooting, and resolution of complex technical problems.

Responsibilities

  • Serve as the primary point of contact for critical incidents and manage those escalations through to resolution.
  • Mentor, guide, and train junior engineers, sharing best practices and collaborating on their escalations.
  • Act as a trusted advisor to customers, providing clear and actionable insights including technical guidance and proactive recommendations for system optimization.
  • Rigorously document root-cause analyses, technical solutions, and troubleshooting steps.

Requirements

To be successful in this role, you must have:

  • A minimum of 5 years of experience in a technical customer-facing role, with a strong background in technical support and problem-solving.
  • Advanced knowledge of popular operating systems (Windows, Linux, MacOS) and networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls).
  • Familiarity with cloud platforms (AWS, Azure, GCP) and virtualization technologies (VMware, Hyper-V).
  • Experience with databases (SQL, MySQL, PostgreSQL, Oracle) and scripting languages (Python, Bash, Powershell).
  • Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.

Benefits

We offer a comprehensive benefits package, including:

  • Ongoing training and development opportunities.
  • A collaborative and innovative work environment.


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