Remote Technical Support Representative Position

1 week ago

Barcelona, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000
Technical Support Role Overview

Our company is seeking skilled and customer-focused technical support representatives to provide exceptional assistance and troubleshooting support for clients across various industries.

This role involves responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and professionalism. Strong proficiency in English, both written and spoken, is required.

Candidates must have prior call center experience and reside within a reasonable distance from our office.

You will need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

To be considered for this position, you must complete a full application on our careers page, including screening questions and a brief pre-employment test.

Responsibilities and Requirements

Key Responsibilities:

  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance

Required Skills and Qualifications:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits and Incentives

We offer a competitive compensation package, comprehensive health insurance, and opportunities for growth and advancement.

  • HMO coverage plus a dependent
  • Dental coverage
  • Free meal during training
  • Career growth and learning

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