Technical Knowledge Lead

1 week ago

Barcelona, Philippines beBeeKnowledge Full time ₱60,000 - ₱90,000
**Job Title:** Technical Knowledge LeadAre you passionate about IT knowledge management? Do you have a knack for distilling complex technical concepts into actionable insights? We're seeking an experienced Technical Knowledge Lead to join our team.About the Role:This is an exceptional opportunity to lead and manage our knowledge management function, driving strategic initiatives that enhance IT service delivery. As a key member of our team, you'll oversee the creation, organization, and dissemination of knowledge assets across all aspects of IT Service Management.Responsibilities:
  • Create and implement a comprehensive knowledge management strategy aligned with ITIL v4 and KCS v6 principles.
  • Develop and maintain a robust knowledge framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management.
  • Lead cross-functional teams in designing and delivering knowledge solutions that meet organizational needs.
  • Analyze data and metrics to inform strategic decisions and drive process improvements.
Requirements: We're looking for a seasoned professional with a proven track record in IT Service Management and knowledge management leadership roles. Key qualifications include:
  • A minimum of 3+ years of experience in IT Service Management, with a focus on knowledge management.
  • Strong technical acumen, including hands-on experience in IT infrastructure, troubleshooting, and daily operational challenges.
  • Proven expertise in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework.
  • Excellent written and verbal communication skills, with the ability to engage technical teams and business stakeholders alike.
Benefits: As a valued member of our team, you'll enjoy a range of benefits, including:
  • Opportunities for career growth and professional development.
  • A dynamic work environment that fosters collaboration and innovation.
  • Competitive compensation and benefits packages.

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