Technical Support Specialist

4 weeks ago


Bacolod City, Western Visayas, Philippines Neksjob Corporation Full time
Job Summary

We are seeking a highly skilled Technical Support Representative to join our team at Neksjob Corporation. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Respond to technical and non-technical inquiries from customers, providing information, resolving issues, and offering direction as needed.
  • Diagnose technical issues using customer-provided information and guide customers through troubleshooting steps to resolve problems.
  • Arrange on-site repairs when necessary and maintain accurate records of all calls answered and addressed.
  • Utilize the solutions database to identify customer problems and fixes, adding new information as needed to ensure the database remains up-to-date.
Requirements

To succeed in this role, you will need excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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