Technical Support Specialist
2 weeks ago
Job Summary:
As a Technical Support Representative at Neksjob Corporation, you will be responsible for providing exceptional customer service by resolving technical issues and answering non-technical inquiries via phone, email, or in-person visits. Your goal is to diagnose problems efficiently and effectively communicate solutions to customers, ensuring their satisfaction and loyalty to our company.
Key Responsibilities:
• Diagnose and resolve technical issues for customers using information from phone calls, emails, or in-person meetings.
• Utilize the solutions database to identify and document new problems and fixes, adding new information as needed.
• Maintain accurate logs of all calls answered and addressed, including dates and times.
• Collaborate with the repair crew to schedule on-site visits for customers with unresolved technical issues.
Requirements:
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks efficiently.
• Excellent customer service and technical support skills.
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