Global Technical Support Specialist

2 weeks ago

General Santos, Soccsksargen, Philippines beBeeNetwork Full time $90,000 - $120,000
Job Opening:

We are seeking a skilled professional to support and deliver high-quality service to business customers worldwide.

This is a full-time, 100% remote opportunity with multiple shift options available.

Mandarin fluency is required.

About the Role
  • Provide end-to-end technical assistance for customers with a focus on SDWAN, Internet, and related services.
  • Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems.
  • Support the provisioning and onboarding of new customers for managed services.
  • Collaborate with vendors to resolve technical issues and ensure seamless service delivery.
  • Own technical issues from start to resolution, ensuring customer satisfaction through clear communication and expert problem-solving.
  • Foster strong customer relationships by delivering exceptional service.
  • Mentor and train fellow engineers on complex technical matters and solutions.
Required Skills and Qualifications
  • Bachelor's degree or equivalent experience.
  • 3–5 years of relevant experience in a fast-paced technical environment, with expertise in SDWAN (Versa Networks preferred).
  • CCNA/CCNP certifications are highly desirable.
  • Strong command-line networking skills (Cisco, Fortinet, Juniper).
  • Expertise in firewall configuration (Fortinet preferred).
  • Deep understanding of BGP, OSPF, VRRP.
  • Knowledge of routers, firewalls, NAT, COS/QOS, and network design principles.
  • Familiarity with SOC 2 compliance and processes.

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