Technical Support Specialist

1 day ago

General Santos, Soccsksargen, Philippines beBeeCustomer Full time $40,000 - $60,000

Technical Support Specialist

This is an exciting opportunity to join our team as a Technical Support Specialist.

As a key member of our support team, you will be responsible for providing technical assistance to customers via phone, email, and chat. Your primary goal will be to ensure that customers receive timely and effective solutions to their technical issues.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and chat.
  • Troubleshoot and resolve customer complaints in a timely and professional manner.
  • Collaborate with internal teams to identify and implement process improvements.
  • Document and maintain accurate records of customer interactions.
  • Stay up-to-date with product knowledge and technical skills to provide expert-level support.

Requirements:

  • Minimum 3 years of experience in a customer-facing role, preferably in technical support or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving skills and analytical thinking.
  • Experience working with multiple systems and software applications.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Join us and take the first step towards a rewarding career as a Technical Support Specialist

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