Global Technical Support Professional

1 day ago

General Santos, Soccsksargen, Philippines beBeeSupport Full time ₱450,000 - ₱850,000
Job Description:
We're looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers via phone, email, or instant messaging. You will troubleshoot and diagnose IT issues involving multiple systems, log tickets with clear documentation of all actions performed in real-time, and maintain a high level of customer satisfaction.

Responsibilities:
  • Provide technical support to customers via phone, email, or instant messaging.
  • Troubleshoot and diagnose IT issues involving multiple systems.
  • Log tickets with clear documentation of all actions performed in real-time.
  • Maintain a high level of customer satisfaction.
  • Analyze ticket issue trends to identify recurring incidents and issues, and lead efforts within the IT department to determine root causes, mitigate reoccurrence, and ensure mitigation is deployed globally.
  • Ensure that technical knowledge base and technical documentations are kept current.

Requirements:
  • Excellent written and oral communication skills.
  • Experience working in a Shared Service Environment.
  • Comprehensive experience with Mac OS and Windows.
  • Efficiency in utilizing general office applications (MS office applications) and communication tools (Email Clients, Corporate Instant Messaging).

Benefits:

This role offers excellent opportunities for career growth and development, as well as a competitive salary and benefits package.


What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

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