Remote Technical Support Expert

2 days ago

General Santos, Soccsksargen, Philippines beBeeCustomer Full time ₱3,000,000 - ₱5,000,000
Customer Support Specialist

We are seeking a skilled Customer Support Specialist to join our team. As a key member of our support function, you will play a vital role in delivering exceptional technical and functional support to our customers.

Job Responsibilities
  • Provide top-tier support by resolving customer queries on product configuration, reporting, and integrations.
  • Assist in defining and maintaining performance standards, including SLAs and best practices for ticket handling.
  • Collaborate with internal teams to enhance support processes and technical troubleshooting.
  • Maintain up-to-date knowledge of new product features and API integrations.
  • Act as an escalation point for complex customer issues, offering guidance and resolution strategies.
  • Identify and implement tools and automation to optimize resource efficiency.
  • Contribute to internal documentation, including support procedures and training materials.
  • Stay informed about product updates and ensure accurate communication with customers.
Requirements
  • 3-5 years of experience in technical support or customer service within banking, fintech, or core banking software.
  • Strong understanding of APIs, payments integrations, and best practices in technical support.
  • Knowledge of accounting principles is a plus.
  • Experience with customer support software (ideally Zendesk) and SLA/KPI management.
  • Proactive approach to continuous improvement and process optimization.
  • Strong analytical and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication and interpersonal skills, with a customer-centric mindset.
  • Experience working remotely and collaborating across functions.
  • Proficiency in English and expertise in MS Excel.
Benefits
  • Competitive compensation.
  • Flexibility in working location.
  • Opportunity to collaborate with a global team and customers.
  • Work with a successful, globally applied SaaS business model.
  • Inclusive and diverse work environment that values growth and development.

  • Remote Technical Expert

    2 days ago

    General Santos, Soccsksargen, Philippines beBeeTechnical Full time ₱20,000 - ₱25,000

    Technical Support Specialist Job DescriptionWe are looking for a highly motivated and detail-oriented individual to provide technical support to end users across the organization. This remote role is crucial in delivering exceptional IT service to employees at all levels, including senior and executive leadership.The ideal candidate will have hands-on...

  • Technical Support Expert

    2 days ago

    General Santos, Soccsksargen, Philippines beBeeCustomer Full time $40,000 - $60,000

    A Customer Experience Specialist role at our company offers a unique opportunity to deliver exceptional service to clients while driving business growth.We are a global organization committed to connecting diverse individuals with shared values to create positive impact.Our team of experts works together to provide innovative solutions and exceed client...

  • Remote Work Opportunities for Technical Support Experts

    1 day ago

    General Santos, Soccsksargen, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

    Technical Support SpecialistWe're seeking skilled and customer-focused remote technical support specialists to provide technical assistance and troubleshooting support for various clients across industries.This role involves responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through...

  • Remote Technical Support Specialist

    1 day ago

    General Santos, Soccsksargen, Philippines beBeeTechnical Full time ₱5,760,000 - ₱8,640,000

    Job OverviewA level 1 technical support specialist position available for a remote, full-time role. The ideal candidate will have excellent problem-solving skills and customer service abilities.ResponsibilitiesProvide end-user assistance via various communication channels.Manage incidents and requests within a ticketing system.Perform daily follow-ups with...

  • Remote Nursing Home Biller

    2 days ago

    General Santos, Soccsksargen, Philippines Remote VA Full time

    We are a dedicated team committed to delivering top-tier support to long-term care facilities across the country. As part of our growing remote operations, we're seeking a proactive, detail-oriented Nursing Home Biller to join our billing and collections team.Key Responsibilities:Manage insurance billing and collections for assigned facilitiesReview and...

  • Dedicated Remote Technical Support Specialist

    1 day ago

    General Santos, Soccsksargen, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

    Remote Technical Support RoleWe are seeking skilled technical support representatives to provide high-quality assistance and troubleshooting support for various clients across industries.As a remote technical support representative, you will be responsible for responding to technical inquiries, resolving issues related to hardware, software, and...

  • Remote Technical Support Specialist

    2 days ago

    General Santos, Soccsksargen, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

    Job Overview We are seeking skilled and customer-focused remote technical support professionals to provide technical assistance and troubleshooting support for a variety of clients across industries.Key ResponsibilitiesRespond to inbound technical support requests via phone, chat, or emailDiagnose and troubleshoot hardware, software, and network issuesGuide...

  • Expert Technical Support Specialist

    1 day ago

    General Santos, Soccsksargen, Philippines beBeeTechnical Full time ₱350,000 - ₱550,000

    Service Desk Analyst Position OverviewWe are looking for a skilled and dedicated Service Desk Analyst to provide exceptional technical support to our clients via phone, email, and chat. This role is ideal for an individual with strong technical troubleshooting and customer service skills who can effectively manage incidents and requests within the ServiceNow...

  • Remote Technical Support Specialist

    1 day ago

    General Santos, Soccsksargen, Philippines beBeeTechnical Full time $40,000 - $60,000

    Job OverviewWe are seeking skilled and customer-focused technical support representatives to provide remote assistance and troubleshooting support for various clients across industries.Responsibilities include responding to technical inquiries, resolving hardware, software, and connectivity issues, and guiding users through solutions with patience and...

  • Technical Support Specialist

    1 day ago

    General Santos, Soccsksargen, Philippines beBeeSupport Full time ₱600,000 - ₱800,000

    Job OverviewThe Software Support Specialist II role involves providing expert assistance to partners in resolving product issues or questions. This position collaborates with cross-functional teams to troubleshoot, resolve, and document complex problems, ensuring a seamless experience for partners using our products.This demanding role requires individuals...