Current jobs related to Auditor of Customer Experience - Cebu City, Central Visayas - beBeeCustomer

  • Shared Services Auditor

    2 weeks ago

    Cebu City, Central Visayas, Philippines Trax Technologies Full time

    At Trax Technologies, we help move the world's products. We revolutionize the logistics industry with our cutting-edge cloud-based solutions. By automating and streamlining freight invoice audit and payment processing, we empower both buyers and sellers of logistics services to transcend traditional boundaries. Our platform isn't just a tool—it's a...

  • Customer Experience Liaison

    4 days ago

    Cebu City, Central Visayas, Philippines beBeeCustomerExperience Full time

    Job DescriptionThe Coordinator, Customer Experience is the front-line point of contact for customers requiring quotes, orders, and follow-up on existing orders. The role provides exceptional support by researching issues and offering the best possible solutions. This involves coordinating with other departments to ensure customer concerns are addressed...

  • Customer Experience Specialist

    20 hours ago

    Cebu City, Central Visayas, Philippines beBeeSkill Full time ₱150,000 - ₱250,000

    Job Title:Customer Service Associate">Role OverviewThe Customer Service Associate is responsible for delivering exceptional customer experiences by assisting clients with inquiries, resolving concerns, and maintaining a positive relationship. This role involves handling customer interactions via phone, chat, or email, providing accurate information, and...

  • Customer Experience Ambassador

    5 hours ago

    Cebu City, Central Visayas, Philippines beBeeCustomerExperience Full time ₱250,000 - ₱400,000

    Customer Experience SpecialistWe are seeking a skilled Customer Experience Specialist to provide exceptional service to our customers across various marketplaces. As a key member of our team, you will be responsible for resolving customer issues through timely responses to emails, calls, voicemails, and live chat. You will also perform special projects...

  • Customer Experience Specialist

    1 week ago

    Cebu City, Central Visayas, Philippines DRM Inc. Full time

    JOB TYPE: Full-timeWORK LOCATION: Cebu / BaybayWORK SCHEDULE: Nigh shiftJOB DESCRIPTION:Provides an excellent online shopping experience to all customers across all marketplaces by resolvingissues through timely responses to customer emails, inbound and outbound calls, voicemails, and livechat. He/she will also perform special projects designated by the Team...

  • Customer Experience Representative

    5 hours ago

    Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱150,000 - ₱250,000

    Job DescriptionThis role involves delivering exceptional customer service and administrative support through email and phone calls, including handling policy documentation, work allocation, and resolving billing inquiries. This position requires following specific procedures to close out work requests, monitoring business inflow, and connecting callers to...

  • Customer Experience Representative

    3 days ago

    Cebu City, Central Visayas, Philippines beBeeCustomerService Full time

    Job DescriptionWe are seeking a Customer Service Associate to join our team. As a key member of our customer-facing unit, you will be responsible for handling customer inquiries, resolving issues efficiently, and providing exceptional service to clients.Your role will involve ensuring customer satisfaction, maintaining accurate records, and contributing to a...

  • Customer Experience Ambassador

    5 hours ago

    Cebu City, Central Visayas, Philippines beBeeCustomerExperience Full time ₱1,500,000 - ₱2,500,000

    Job OpportunityWe are seeking a Customer Experience Specialist to join our team.Key ResponsibilitiesDeliver exceptional customer experiences through effective communication and problem-solving skillsMultitask and prioritize tasks efficientlyUtilize computer software and navigate the internet to access relevant informationMaintain a high level of attendance...

  • Strategic Customer Experience Leader

    4 days ago

    Cebu City, Central Visayas, Philippines beBeeCustomerExperience Full time

    We are seeking a Strategic Customer Experience Leader to drive business growth by enhancing the customer experience across our services. This role requires strong leadership and analytical skills to identify areas of improvement and implement data-driven solutions.Key Responsibilities:Lead cross-functional teams to develop and execute customer experience...

  • Head of Customer Experience and Operations

    3 weeks ago

    Cebu City, Central Visayas, Philippines Venture Smarter Full time

    Company: Venture SmarterLocation: RemoteSalary: $7,500 – $9,000/month (depending on experience)The RoleAs the Head of Customer Experience and Operations, you will be responsible for leading our customer support, onboarding, retention, and internal operations teams. Your mission will be to ensure world-class customer experiences while building scalable...

Auditor of Customer Experience

2 weeks ago

Cebu City, Central Visayas, Philippines beBeeCustomer Full time ₱5,500,000 - ₱7,000,000
Quality Assurance Specialist

This role involves analyzing customer satisfaction data to identify trends, patterns and areas for improvement.

Key Responsibilities:

  • Analyze customer feedback to determine areas of strength and weakness.
  • Develop and distribute regular performance reports to stakeholders highlighting key metrics and insights.
  • Identify emerging trends impacting customer satisfaction and provide recommendations for improvement.
  • Conduct root cause analysis to determine the underlying reasons for customer satisfaction issues.
  • Collaborate with teams to develop and implement action plans to address customer satisfaction issues and improve performance.
  • Communicate performance insights and recommendations to stakeholders including leadership, operations teams and front-line agents.
  • Identify opportunities to improve processes and procedures related to customer satisfaction and collaborate with teams to implement changes.

Requirements:

  • 2+ years experience in customer experience, customer support or quality assurance roles.
  • Proven experience managing customer feedback programs.
  • Strong analytical skills with ability to interpret data and develop actionable insights.
  • Excellent communication, presentation and interpersonal skills.
  • Proficient in CRM systems, survey tools and data visualization platforms.
  • Ability to manage multiple projects and stakeholders in a fast-paced environment.
  • Passionate about customer advocacy and continuous improvement.