Customer Experience Specialist

2 days ago

Cebu City, Central Visayas, Philippines beBeeSkill Full time ₱150,000 - ₱250,000
Job Title:

Customer Service Associate

">Role Overview

The Customer Service Associate is responsible for delivering exceptional customer experiences by assisting clients with inquiries, resolving concerns, and maintaining a positive relationship. This role involves handling customer interactions via phone, chat, or email, providing accurate information, and ensuring professionalism at all times.

">Key Responsibilities
  • Handle inbound and/or outbound customer interactions via phone, chat, or email.
  • Resolve customer inquiries, concerns, and complaints efficiently and professionally.
  • Provide accurate information regarding products and services.
  • Document and update customer interactions in the system accurately.
  • Escalate complex issues to higher support or supervisors when needed.
  • Maintain quality and performance standards in accordance with company policies.
">Qualifications
  • Senior High School graduate to College graduate.
  • Open to candidates with no prior BPO experience or with at least 6 months BPO experience (voice or non-voice).
  • Strong verbal and written English communication skills.
  • Basic computer literacy and typing skills.
  • Willing to work onsite and on a shift schedule.
  • Customer-focused, patient, and able to handle stressful situations professionally.
">Benefits

Candidates who are successful in this role will have opportunities to grow professionally and personally, with a focus on customer satisfaction and excellence.

  • Customer Experience Improvement Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeCustomerExperience Full time ₱800,000 - ₱1,200,000

    Job Title: Customer Experience Improvement Specialist">We are seeking a skilled Customer Experience Improvement Specialist to join our team. The ideal candidate will have a strong analytical background, excellent communication skills, and the ability to interpret data to drive business decisions.">Description:">The Customer Experience Improvement Specialist...

  • Customer Experience Ambassador

    1 day ago

    Cebu City, Central Visayas, Philippines beBeeCustomerExperience Full time ₱250,000 - ₱400,000

    Customer Experience SpecialistWe are seeking a skilled Customer Experience Specialist to provide exceptional service to our customers across various marketplaces. As a key member of our team, you will be responsible for resolving customer issues through timely responses to emails, calls, voicemails, and live chat. You will also perform special projects...

  • Customer Experience Ambassador

    1 day ago

    Cebu City, Central Visayas, Philippines beBeeCustomerExperience Full time ₱1,500,000 - ₱2,500,000

    Job OpportunityWe are seeking a Customer Experience Specialist to join our team.Key ResponsibilitiesDeliver exceptional customer experiences through effective communication and problem-solving skillsMultitask and prioritize tasks efficientlyUtilize computer software and navigate the internet to access relevant informationMaintain a high level of attendance...

  • Customer Experience Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines DRM Inc. Full time

    JOB TYPE: Full-timeWORK LOCATION: Cebu / BaybayWORK SCHEDULE: Nigh shiftJOB DESCRIPTION:Provides an excellent online shopping experience to all customers across all marketplaces by resolvingissues through timely responses to customer emails, inbound and outbound calls, voicemails, and livechat. He/she will also perform special projects designated by the Team...

  • Customer Support Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeCustomerSupport Full time ₱350,000 - ₱550,000

    Job Title: Customer Support SpecialistWe are seeking a highly organized and detail-oriented Customer Support Specialist to join our team.Job Description:The ideal candidate will have excellent communication skills, be able to thrive in a fast-paced environment, and possess a proven track record of delivering results. As a Customer Support Specialist, you...

  • Customer Experience Liaison

    5 days ago

    Cebu City, Central Visayas, Philippines beBeeCustomerExperience Full time

    Job DescriptionThe Coordinator, Customer Experience is the front-line point of contact for customers requiring quotes, orders, and follow-up on existing orders. The role provides exceptional support by researching issues and offering the best possible solutions. This involves coordinating with other departments to ensure customer concerns are addressed...

  • Customer Activation Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeSupport Full time ₱600,000 - ₱1,200,000

    Provisioning Support SpecialistWe're seeking a skilled Provisioning Support Specialist to join our team. In this role, you'll be responsible for ensuring the timely activation of products and services for our customers.Your primary focus will be on checking pending product activations, providing updates to customers, and escalating issues as needed. You'll...

  • Customer Experience Representative

    1 day ago

    Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱150,000 - ₱250,000

    Job DescriptionThis role involves delivering exceptional customer service and administrative support through email and phone calls, including handling policy documentation, work allocation, and resolving billing inquiries. This position requires following specific procedures to close out work requests, monitoring business inflow, and connecting callers to...

  • Customer Training Specialist

    4 weeks ago

    Cebu City, Central Visayas, Philippines Officepartners360 Full time

    Customer Training Specialist – SaaS (Remote)We're looking for a Customer Training Specialist to join our fast-growing SaaS team and empower users to get the most out of our collaboration platform. In this role, you'll lead engaging training sessions—from live webinars (50–200 attendees) to tailored 1:1 sessions—helping teams worldwide adopt our...

  • Customer Experience Representative

    4 days ago

    Cebu City, Central Visayas, Philippines beBeeCustomerService Full time

    Job DescriptionWe are seeking a Customer Service Associate to join our team. As a key member of our customer-facing unit, you will be responsible for handling customer inquiries, resolving issues efficiently, and providing exceptional service to clients.Your role will involve ensuring customer satisfaction, maintaining accurate records, and contributing to a...