Strategic Customer Experience Leader

3 days ago

Cebu City, Central Visayas, Philippines beBeeCustomerExperience Full time

We are seeking a Strategic Customer Experience Leader to drive business growth by enhancing the customer experience across our services. This role requires strong leadership and analytical skills to identify areas of improvement and implement data-driven solutions.

Key Responsibilities:

  • Lead cross-functional teams to develop and execute customer experience strategies, ensuring seamless integration with business objectives.

  • Analyze customer feedback, behavioral data, and operational metrics to identify pain points and opportunities for improvement.

  • Develop and maintain customer journey maps, touchpoint optimization plans, and process enhancements to ensure a cohesive and effortless experience.

  • Track and report key performance indicators (KPIs) to stakeholders, providing actionable recommendations for continuous improvement.

  • Collaborate with internal teams to align initiatives with overall customer experience strategy, leveraging industry best practices and emerging trends.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or related field.

  • Minimum 5 years of experience in customer experience leadership roles, with a proven track record of driving business growth through customer-centric initiatives.

  • Strong analytical and problem-solving skills, with ability to collect and analyze large datasets.

  • Excellent communication and interpersonal skills, with ability to collaborate effectively with cross-functional teams.

Benefits:

  • Competitive salary and benefits package.

  • Opportunities for professional growth and development.

  • Recognition and rewards for outstanding performance.

Globe Telecom is an equal opportunity employer, committed to creating a diverse and inclusive workplace culture.

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