Achieving Customer Success Through Proactive Relationship Building

2 weeks ago

Porac, Philippines beBeeCustomer Full time $80,000 - $120,000
Job Title: Enterprise Customer Success Manager

We are seeking an experienced Customer Success Manager to join our team. The ideal candidate will have a proven track record of developing and executing customer success strategies that drive growth, retention, and revenue.

Key Responsibilities:

  • Develop and execute customized onboarding plans for new customers to ensure successful adoption of our products.
  • Collaborate with cross-functional teams to identify and pursue growth opportunities, including upselling and cross-selling.
  • Conduct regular business reviews with customers to understand their objectives, align expectations, and suggest relevant services and products.
  • Work closely with Sales, Field Engineering, and Support teams to develop engagement plans and manage customer portfolios.
  • Identify and address potential renewal risks and implement strategies to mitigate them.

Required Skills and Qualifications:

  • Minimum 5 years of experience in a related field, such as IT, Linux OS, data applications, storage, cloud, networking, security, migration, or IoT.
  • Excellent presentation and communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
  • Experience improving internal processes and delivering projects on time, with a focus on customer satisfaction.
  • Strong team player with the ability to interact across departments and levels.
  • Knowledge of agile methodologies and proficiency in English.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.

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