Virtual Client Success Lead

2 weeks ago

Porac, Philippines beBeeLeadership Full time ₱380,000 - ₱420,000
Job Title: Virtual Client Success Lead">

The role of a Virtual Client Success Lead plays a pivotal part in driving innovation and excellence within the virtual assistance industry. This position involves spearheading direct video interactions with international clients, mentoring and developing high-performing teams of virtual assistants, shaping the future of proprietary software through hands-on testing, building enduring partnerships with clients across global markets, and fostering pathways for assistant growth and development.

This opportunity is ideal for individuals who excel in direct client interaction, are passionate about developing others, and thrive on being part of cutting-edge technology development.

Key Responsibilities:
  • Lead engaging video calls with international clients.
  • Guide new clients and assistants through smooth onboarding experiences.
  • Handle support matters with a solutions-first approach.
  • Turn client feedback into actionable improvements.
  • Build strong, lasting client relationships through proactive communication.
  • Coach assistants to deliver exceptional services.
  • Create personalized growth plans for team members.
  • Foster a culture of knowledge sharing and innovation.
  • Track and celebrate performance wins.
  • Turn challenges into learning opportunities.
  • Test-drive new features in our proprietary software.
  • Provide strategic feedback for product enhancement.
  • Create and optimize standard operating procedures.
  • Pioneer new ways of delivering value to clients.
Requirements:
  • 1-2 years of leadership experience in BPO/customer service environment.
  • 1-2 years of client-facing account management experience.
  • Proven track record in team development and coaching.
  • Strong English communication skills (written and verbal).
  • Experience in performance management and metrics tracking.
  • Background in virtual team management (preferred).

Key competencies include...

  • Exceptional problem-solving abilities.
  • Strong emotional intelligence and empathy.
  • Advanced organizational and multitasking skills.
  • Ability to thrive in fast-paced environments.
  • Excellent documentation and process improvement skills.
  • Proactive communication style.
  • Adaptability and resilience.
  • Tech-savvy with quick platform adoption skills.

We're seeking someone who is passionate about developing others and seeing them succeed, thrives in dynamic environments with changing priorities, has a natural talent for building relationships, is solutions-oriented, and takes ownership of outcomes.

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