Dynamic Relationship Builder

2 weeks ago

Porac, Philippines beBeeCustomer Full time ₱3,000,000 - ₱5,500,000
Customer Success Manager Role

We are seeking an experienced Customer Success Manager to ensure exceptional service delivery to our clients. As the Customer Success Manager, you will be responsible for managing client accounts, resolving inquiries through chat, liaising with product and service providers, and building scalable processes for future customer support team members.

  • Job Responsibilities:

    1. Own overall relationship with assigned clients, including managing onboarding, implementation, training, increasing adoption, and high levels of customer satisfaction.
    2. Work in a specific time zone, handling key accounts.
    3. Liaise with internal departments to ensure client needs are fulfilled effectively.
    4. Be the voice of the customer, providing internal feedback on how we can better serve them, build roadmaps, and track progress towards solving customer problems.
    5. Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of a creative team.
    6. Stay up-to-date on product development and the latest releases.
    7. Conduct business reviews to ensure clients are satisfied with their products and services.
    8. Keep up on trends, changes, and competitor actions that might affect the client.
    9. Bring in new ideas and craft approaches to delight our customers.

Requirements:

  • 1 to 2+ years experience as a Customer Success or SaaS environment targeting SMBs or enterprise companies.

  • Significant experience in a customer-facing role (SaaS & Fintech industry would be beneficial).

  • Proactive on how to solve problems or improve processes within the company.

  • Strong verbal and written communication skills, with the ability to present and communicate data & issues to senior management.

  • Confidence working with ambiguity, unknown variables, and problem statements (and find ways to bridge those gaps, when necessary).

  • Strong interpersonal skills and an ability to build rapport with customers.

  • A passion for start-ups or dynamic environments.

What We Offer:

  • A competitive salary with performance-based incentives.

  • A comprehensive benefits package including your health insurance.

  • Remote work flexibility with a supportive and collaborative team environment.

  • Opportunities for career advancement and professional development.

Culture:

  • We believe in freedom with responsibility. You'll naturally take the lead and excel.

  • We're doers who overcome obstacles with a can-do attitude.

  • Curious minds thrive here. Wear multiple hats and embrace new challenges.

This is a great opportunity to drive customer satisfaction and shape the future of our customer support operations. If you are a proactive problem-solver with a passion for customer success, we want to hear from you.

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