Remote Customer Support Specialist

2 days ago

Cavite City, Calabarzon, Philippines beBeeCustomerService Full time ₱150,000 - ₱250,000
Job Description

We are seeking a skilled Customer Service Representative to join our team. As a key member of our customer service initiative, you will be responsible for handling inbound and outbound calls, resolving customer issues on the first call, and providing excellent service.

The ideal candidate will have strong communication skills, a professional demeanor, and the ability to work effectively in a remote environment.

Key Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
Requirements
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Good troubleshooting and follow-up skills
  • Able to multitask and self-manage effectively
Benefits
  • HMO coverage and dependent coverage
  • Dental coverage and in-house dental assistance
  • Meal during training, career growth opportunities, and allowances
  • Performance and loyalty bonuses
What We Offer

We offer a competitive compensation package, including performance-based bonuses, as well as a comprehensive benefits program. Our team members enjoy a positive and supportive work environment, with opportunities for career growth and development.

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