Remote Technology Professional

4 days ago

Cavite City, Calabarzon, Philippines beBeeSupport Full time ₱150,000 - ₱250,000
Job Title

Technical Support Specialist

Job Overview MCI delivers tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Our technical support team is responsible for providing assistance and troubleshooting support for various clients across industries. The ideal candidate will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism. Strong proficiency in English, both written and spoken, is required. Prior call center experience and residence within 80km of our office are also necessary.
Responsibilities As a Technical Support Specialist, you will be responsible for responding to inbound technical support requests via phone, chat, or email. You will diagnose and troubleshoot hardware, software, and network issues, guide customers through step-by-step solutions, and escalate complex issues when necessary. Additionally, you will document all customer interactions accurately in the system, maintain up-to-date knowledge of products, services, and support procedures, ensure customer satisfaction by providing timely and effective resolutions, and follow company protocols and security guidelines when handling sensitive information.
Qualifications To be successful in this role, you must have a high school diploma or equivalent, previous call center experience, work from home experience, strong command of the English language, typing speed of 20+ WPM, basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), familiarity with Windows operating systems, skilled in troubleshooting and follow-up, able to multitask and self-manage effectively, excellent interpersonal skills, authorization to work in the country where the job is based, and willingness to submit to background and/or security investigation with a fingerprint and drug screening.
Benefits At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. This includes HMO coverage, dental coverage, free meals during training, career growth and learning, allowances for rice, clothing, laundry and meals, performance and loyalty bonuses, frequent disinfection, fogging of workplace, employee shuttle services, company retreats and off-site events, and more in-office rewards, raffles, recognition gifts, and treats.
Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. May occasionally move about the office to accomplish tasks; may lift up to forty (40) pounds.

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