Tech Support Specialist

1 day ago

Cavite City, Calabarzon, Philippines beBeeTechnical Full time ₱900,000 - ₱1,200,000
Remote Technical Support Role

We are seeking a skilled and customer-focused individual to provide technical assistance and troubleshooting support for our clients. The ideal candidate will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

The successful candidate will have prior call center experience and strong proficiency in English, both written and spoken. They will be responsible for:

  • Responding to inbound technical support requests via phone, chat, or email
  • Diagnosing and troubleshooting hardware, software, and network issues
  • Guiding customers through step-by-step solutions and escalating complex issues when necessary
  • Documenting all customer interactions accurately in the system
  • Maintaining up-to-date knowledge of products, services, and support procedures
  • Ensuring customer satisfaction by providing timely and effective resolutions
  • Following company protocols and security guidelines when handling sensitive information
Key Qualifications
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Benefits

We offer a competitive compensation package, including:

  • HMO coverage plus dependent care
  • Dental coverage with in-house assistance
  • Free meals during training
  • Career growth and learning opportunities
  • Allowances for meal and transportation expenses
  • Performance and loyalty bonuses
About Us

We help customers succeed by providing industry-leading solutions across IT services, BPM/BPO, and related fields.

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