Remote Sales Representative

Overview

Remote Sales Representative role at Mass Markets. MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking motivated Remote Sales Representatives to support a variety of outbound sales initiatives for a diverse portfolio of well-known clients. You'll engage with existing and potential customers, promote products and services, and drive revenue through consultative selling and relationship building. This is an opportunity to work on high-impact sales campaigns with globally recognized brands. Being bilingual is highly advantageous and will be viewed favorably. Candidates must have prior call center experience and reside within 80km of our office.

You'll also need the following to be considered:

• A high-speed internet connection
• An appropriate, quiet work environment
• High language proficiency in English
• Work-from-home experience

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

• Make outbound calls to prospective and existing customers
• Present and promote products and services effectively
• Identify customer needs and recommend suitable solutions
• Meet or exceed sales targets and performance metrics
• Maintain accurate records of customer interactions and sales activity
• Handle objections and resolve customer concerns professionally
• Stay up to date with product knowledge, promotions, and training
• Follow scripts, policies, and procedures while using available resources
• Escalate complex issues when necessary
• Maintain consistent attendance and adhere to scheduling requirements

Candidate Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Previous call center experience
• Work from home experience
• Strong command of the English language
• Typing speed of 20+ WPM
• High speed internet connection
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Skilled in troubleshooting and follow-up
• Able to multitask and self-manage effectively
• Excellent interpersonal skills

Compensation & Benefits

At MCI, compensation and benefits packages are designed to be competitive and to grow with you. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What you can expect from MCI:

• HMO Coverage plus a dependent option
• Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage
• Dental Coverage with in-house dental assistance worth ₱5,000
• Free meal during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Opportunities for growth and promotion
• Employee shuttle services; company retreats and off-site events
• Additional rewards, raffles, recognition gifts, and treats

Physical & Work Environment

This job operates in a professional office environment. It is largely sedentary and may require long periods of sitting while using a computer and headset. Occasional movement within the office may be required.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Willing to submit to up to a LEVEL II background and/or security investigation with a fingerprint (offers contingent on results).
• Willing to submit to drug screening (offers contingent on results).

Reasonable Accommodation

It is the policy of MCI to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause undue hardship. Contact Human Resources for accommodation requests.

Equal Opportunity Employer

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit. All aspects of employment are based on a person's merit and qualifications. MCI is an equal opportunity employer and does not discriminate. Qualified applicants with criminal histories will be considered in accordance with local and federal requirements.

About MCI

MCI helps customers take on CX and DX challenges, delivering industry-leading solutions and driving performance. MCI provides BPO, IT services, staffing, and related offerings across multiple brands and locations. The company emphasizes modernization, growth opportunities, and employee development.

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