IT Business Relationship Manager

4 days ago


Taguig, National Capital Region, Philippines Sutherland Full time

At Sutherland, we're seeking an experienced and leadership-oriented individual to join our team as an Associate Manager - IT Business Relationship. As a key member of our organization, you'll play a vital role in driving business growth and success.

About the Role

This exciting opportunity will allow you to:

  1. Serve as the primary point of contact for Business Partners on incidents, changes, projects, and initiatives that require technology input.
  2. Manage all Business Partner-facing activities for IT, including engagement, relationship development, understanding business direction and needs, and driving solution formulation and roadmaps.
  3. Consistently deliver actions required to define, maintain, or improve service levels.
  4. Advocate for Business Partners within I.T. and I.T. to Business Partners.
  5. Promote effective teamwork and manage the resolution of interpersonal issues.
What You'll Need
  • Excellent written and verbal communication skills, including technical writing abilities.
  • Strong interpersonal/relationship management skills in building partnerships.
  • The ability to conduct cost/benefit analysis and business case development.
  • Excellent analytical skill and problem-solving approach.
  • Familiarity with business strategy/processes and expertise in designing business solutions that link disparate processes and application systems.
  • Leadership and teamwork skills.
  • Client management experience.
  • Understanding of basic technology architecture.
  • ITIL Fundamentals.
  • Understanding of Project Management methodologies.
  • Financial understanding.
  • Bachelor's degree in a related discipline or equivalent experience required; Master's or MBA degree a plus.
  • 5-8 years of experience in a relevant field for managers.
  • Technical acumen in one or more technology disciplines.
  • Business acumen in at least one of the Business Partner domains.
  • Proficient in Microsoft Office and Visio.

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