IT Business Relationship Manager
4 days ago
At Sutherland, we're seeking an experienced and leadership-oriented individual to join our team as an Associate Manager - IT Business Relationship. As a key member of our organization, you'll play a vital role in driving business growth and success.
About the RoleThis exciting opportunity will allow you to:
- Serve as the primary point of contact for Business Partners on incidents, changes, projects, and initiatives that require technology input.
- Manage all Business Partner-facing activities for IT, including engagement, relationship development, understanding business direction and needs, and driving solution formulation and roadmaps.
- Consistently deliver actions required to define, maintain, or improve service levels.
- Advocate for Business Partners within I.T. and I.T. to Business Partners.
- Promote effective teamwork and manage the resolution of interpersonal issues.
- Excellent written and verbal communication skills, including technical writing abilities.
- Strong interpersonal/relationship management skills in building partnerships.
- The ability to conduct cost/benefit analysis and business case development.
- Excellent analytical skill and problem-solving approach.
- Familiarity with business strategy/processes and expertise in designing business solutions that link disparate processes and application systems.
- Leadership and teamwork skills.
- Client management experience.
- Understanding of basic technology architecture.
- ITIL Fundamentals.
- Understanding of Project Management methodologies.
- Financial understanding.
- Bachelor's degree in a related discipline or equivalent experience required; Master's or MBA degree a plus.
- 5-8 years of experience in a relevant field for managers.
- Technical acumen in one or more technology disciplines.
- Business acumen in at least one of the Business Partner domains.
- Proficient in Microsoft Office and Visio.
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