Customer Service Associate

4 days ago


Quezon City, National Capital Region, Philippines J-K Network Services Full time

**Company Overview:**

J-K Network Services is a renowned IT BPO Company that specializes in providing exceptional customer service, strategic solutions, and social media expertise. Our company profile showcases our dedication to excellence and commitment to delivering high-quality services.

Salary Information:

The salary for this position is negotiable, reflecting the value we place on attracting top talent while ensuring fair compensation for our employees' hard work and dedication.

Job Description:

We are seeking a talented Customer Service Representative to join our team As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring timely resolution of their queries, and consistently delivering high-quality service experiences.

Key Responsibilities:

  1. Provide expert-level customer service support via various communication channels.
  2. Evaluate and address customer complaints, resolving issues efficiently and professionally.
  3. Ensure all customer inquiries are responded to promptly and accurately.
  4. Maintain a deep understanding of our products and services to provide informed guidance and support.

Recruitment Process:

We follow a comprehensive recruitment process to ensure we find the best fit for our team:

  • Initial Screening: A thorough evaluation of your qualifications and experience.
  • Assessment: A series of challenges designed to test your skills and abilities.
  • Initial Interview: A conversation with our hiring manager to discuss your background and interests.
  • Final Interview: A more in-depth discussion with our team leaders to assess your fit and potential.
  • Job Offer: If selected, we will extend a formal job offer outlining the terms and conditions of employment.



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