Customer Service and Support Associate

1 day ago


Makati City, National Capital Region, Philippines Neksjob Corporation Full time

At Neksjob Corporation, we are seeking a highly skilled Customer Service and Support Associate to join our team. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and possess excellent communication skills.

About the Role

The Customer Service and Support Associate will be responsible for managing incoming calls and customer service inquiries related to phone or mobile phone services, billing concerns, or promo packages.

This involves identifying and assessing customers' needs to achieve satisfaction, ensuring all calls are logged in the system for proper monitoring and closure, and providing appropriate solutions in a timely manner.

We are looking for a candidate with a high school diploma or senior high school diploma and at least 6 months of call center experience. The ideal candidate will possess excellent communication skills, be amenable to working onsite, and willing to start immediately.

Key Responsibilities
  • Manage incoming calls and customer service inquiries related to phone or mobile phone services, billing concerns, or promo packages.
  • Identify and assess customers' needs to achieve satisfaction.
  • Ensure all calls are logged in the system for proper monitoring and closure.
  • Provide appropriate solutions in a timely manner.
Requirements
  • High school diploma or senior high school diploma.
  • At least 6 months of call center experience.
  • Excellent communication skills.
  • Amenable to working onsite.
  • Willing to start immediately.


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