Customer Service Associate

3 days ago


Makati City, National Capital Region, Philippines NSDMM MANAGEMENT SERVICES INC Full time
Job Overview

We are seeking a skilled Customer Service Associate to join our team at NSDMM Management Services Inc. This role is ideal for individuals who possess excellent communication skills, a positive attitude, and a passion for delivering exceptional customer experiences.

About the Role

The Customer Service Associate will be responsible for providing top-notch service to our residents and guests, ensuring their needs are met in a timely and efficient manner.

Key Responsibilities:
  • Answering Inquiries: Respond promptly to telephone and email inquiries related to reservations, community activities, property amenities, and other common knowledge.
  • Scheduling Requests: Efficiently schedule service requests for all maintenance concerns.
  • Emergency Response: Act with urgency in cases of emergency, calamities, and unforeseen events.
  • Information Dissemination: Properly disseminate information to residents through verbal, text, and email communication.
  • Greeting and Smiling: Smile and greet residents/visitors depending on the time of day.
  • Consistency and Excellence: Ensure consistency in delivering and providing excellent customer service, meeting high standards of quality.
Requirements:
  • Qualifications: Bachelor's degree holder in Hotel and Restaurant Management, International Travel and Tourism Management, Mass Communications, Sports Science, Physical Education, or equivalent.
  • Experience: Prior experience/training in the hospitality, catering, or event planning industry is a plus.
  • Skills: Excellent English communication skills (verbal and written), mature, highly trainable, well-mannered, strong interpersonal communication skills, polite, confident, patient, aptitude in resolving issues with a customer-focused orientation.
What We Offer:
  • Competitive Salary: PHP 35,000 per month (estimated based on location and industry standards).
  • Award-Winning Company: Work with a reputable company recognized for its excellent customer service.


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