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Logistics Manager

1 week ago

Manila, National Capital Region, Philippines Shopee Full time
Job Description

This role is responsible for managing the return to shipper/ seller process at Shopee. The ideal candidate will ensure that all RTS parcels are dispatched according to the given SOP and KPIs, working closely with the claims team to minimize claims on RTS. Additionally, they will collaborate with SOC Ops, Middle Mile, and Fleet Management teams on timely parcel dispatch.

  • Manage overall Return to Shipper/Seller process
  • Ensure compliance with Standard Operating Procedures (SOP) and Key Performance Indicators (KPIs)
  • Collaborate with the Claims team to manage past due items and minimize claims on Returns to Shipper
  • Work closely with SOC Ops, Middle Mile, and Fleet Management teams on timely parcel dispatch
Requirements
  • Bachelor's degree in Industrial/Management Engineering or related field required
  • At least 5-8 years of relevant experience in warehousing, e-commerce, logistics, or related fields
  • Strong attention to detail and data management skills
  • Highly knowledgeable in Returns to Shipper and Claims processes
  • Proficient in using process improvement tools
  • Familiarity with MS Office and Google Applications
  • Excellent interpersonal and communication skills
  • Willingsness to be assigned in Meycauayan, Bulacan