IT Service Desk Team Lead

Job Description:Key Responsibilities:Supervise and support the IT Service Desk team in delivering timely, effective solutions.Monitor ticket queues, assign tasks, and ensure SLAs are met.Provide guidance and training to team members to enhance performance and customer service.Analyze metrics to identify trends and recommend improvements in processes and...

Chubb Mandaluyong, National Capital Region, PhilippinesReports To: Global Service Desk CoordinatorJob Summary:The Service Desk Team Lead will oversee the daily operations of the service desk team supporting NA, EMEA and parts of APAC regions, ensuring exceptional support for clients and internal users. This role involves managing a team of service desk...

We aim to deliver exceptional IT services to our internal customers while promoting a culture of innovation and continuous improvement.Job PositionThe Senior Service Desk Analyst will be responsible for managing all aspects of IT support and ensuring smooth operations of the IT infrastructure.This role requires a versatile individual capable of independently...

Under the Customer Support Manager's supervision, this role ensures the service desk team meets agreed service levels, builds relationships with internal and external customers, manages service performance, and suggests improvements for total customer satisfaction.Monitors SD requests through email and phone and updates the schedule board.Logs and...

On-site - Makati 3-5 Yrs Exp Diploma Full-timeJob DescriptionJOB DESCRIPTIONUnder the Customer Support Manager's supervision, this role ensures the service desk team meets agreed service levels, builds relationships with internal and external customers, manages service performance, and suggests improvements for total customer satisfaction.Monitors SD...

We are seeking an experienced Service Desk Team Lead to join our team at WeSource Management Consultancy Firm in Makati.In this role, you will be responsible for leading a team of Client Support Technicians, ensuring the availability and performance of all client applications, and providing trend analysis to enable informed decisions.You will work closely...

Job DescriptionKey Responsibilities:Supervise and support the IT Service Desk team in delivering timely, effective solutions.Monitor ticket queues, assign tasks, and ensure SLAs are met.Provide guidance and training to team members to enhance performance and customer service.Analyze metrics to identify trends and recommend improvements in processes and...

Job DescriptionWe are seeking a highly skilled and experienced Technical Operations Coordinator to join our team at IT Group, Inc. The ideal candidate will possess a deep understanding of ERP solutions, excellent communication skills, and the ability to lead a team of support engineers.Duties and Responsibilities:Maintain and update knowledge base across all...

Job TitleIT Service Desk Team LeadOverviewThe IT Service Desk Team Lead plays a critical role in ensuring the smooth operation of our technical support services. The successful candidate will supervise and support the IT Service Desk team, providing guidance and training to enhance performance and customer service.ResponsibilitiesSupervise and support the IT...

Nityo Infotech Services Philippines is HiringService Desk (Female)Location: Gil Puyat Ave. Makati CitySet up: HybridSalary: 30,000See complete details below:Service Desk - 30,000 24x7 Shifting, onsite 3x or 4x a week, can be assigned wfh during Saturdays and Sundays— At least 1 to 2 years experience in Technical Support.— Experience in any ticketing...

Key Qualifications:To be successful as an IT Service Desk Manager, you will need to possess excellent communication and problem-solving skills, as well as strong experience in service desk and customer service. You should also be proficient in tools such as ServiceNow and Microsoft applications, and knowledgeable in ITIL4.

About the RoleAs the Service Desk Operations Manager, you will be responsible for leading a team of service desk analysts to ensure high-quality customer service and problem resolution. You will monitor ticket queues and service requests, assigning issues to appropriate team members based on expertise and urgency.You will also develop and implement service...

Company DescriptionFounded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and...

On-site - Quezon City 3-5 Yrs Exp Bachelor Full-timeJob DescriptionAn IT Service Desk - Tier 2 Technician provides advanced technical support for more complex issues that Tier 1 cannot resolve. They handle escalated incidents, perform in-depth troubleshooting, and work on problems related to hardware, software, and network systems. Tier 2 technicians may...

Chubb Mandaluyong, National Capital Region, PhilippinesQuality Analyst – Service DeskPosition: Quality Analyst – Service DeskReports to: Quality Analyst Team LeadDepartment: Global Service DeskJob Summary:The Quality Analyst for the Service Desk will be responsible for monitoring, analyzing, and improving the quality of support provided by the Service...

Job DescriptionHunter's Hub Incorporated is seeking a highly motivated and experienced IT Service Desk Professional to join our team. The successful candidate will be responsible for providing technical support to customers via various channels.Key Responsibilities• Provide technical support via phone, email, or chat• Troubleshoot hardware, software, and...

Requirements:Experience in a service desk or technical support roleStrong problem-solving and communication skillsKnowledge of ITIL framework and ticketing systemsFamiliarity with Windows, Mac OS, and common office applicationsAbility to work effectively in a fast-paced environment

Recruitment Hub by M and J Solutions Provider Inc.NegotiableOn-site - Makati 1-3 Yrs Exp Diploma Full-timeJob DescriptionDescriptionOverview of the Role:• Assist customers via calls and provide appropriate and timely resolution to concerns or queries following client's SOPs thereby ensuring customer satisfaction.• Acts as the first line Service Desk POC...

Direct message the job poster from IT Group, Inc.Head of Human Capital and Admin @ IT Group, Inc. | Tech Recruitment, HR PoliciesDUTIES & RESPONSIBILITIESOperational TasksMaintains and updates knowledgebase across all products.Proactively discusses with the team any customer satisfaction issues, and reports the same to the Head of SOC.Provides insight to...

Requirements:Experience in a service desk or technical support roleStrong problem-solving and communication skillsKnowledge of ITIL framework and ticketing systemsFamiliarity with Windows, Mac OS, and common office applicationsAbility to work effectively in a fast-paced environment