Customer Experience Champion

1 day ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeSpecialist Full time ₱3,500 - ₱6,000
Key Role in Delivering User-Focused Solutions

As a vital member of our team, you will play a key role in driving product quality initiatives by efficiently managing bugs and actively supporting the validation and analysis of user feedback to drive product improvements. By proactively addressing issues, this position ensures the delivery of a high-quality user experience, contributing to the team's efforts in providing a reliable, user-focused solution that aligns with business objectives and continuously meets user needs.

This involves staying well-versed in the product, continuously learning about recent updates and new features, to effectively manage bugs and feedback. You will consistently respond to product inquiries from internal customers across designated channels, ensuring timely and accurate support. Additionally, you will create and leverage data-driven insights to influence decisions and drive improvements within your function, actively contributing to better outcomes.

  • Essential Responsibilities:
  • Manage bug reports, feedback reports, metrics, data analyses, and quality audits to identify opportunities for enhancement.
  • Exhibit strong critical thinking by effectively addressing bugs and feedback, providing constructive feedback, engaging with team members, and collaborating with internal customers to resolve knowledge gaps and errors.
  • Successfully manage special projects, trackers, reports, and analyses, coordinating with relevant stakeholders to ensure timely and efficient delivery.
  • Collaborate cross-functionally with other teams to improve product performance and user experience.
  • Assist in the creation and maintenance of documentation and best practices related to product usage, bug resolution, and feedback management.
What We Are Looking For
  • Strong research, navigation, and investigative skills, with a keen ability to gather relevant information.
  • Experience with tools like Salesforce, Coda, and Jira or similar applications.
  • Proficiency in Google Workspace, including Forms, Sheets, Docs, and Slides.
  • Team player with excellent collaboration skills, capable of gaining cooperation of colleagues to achieve common goals, particularly on complex time-sensitive projects.
  • Detail-oriented and process-driven, with a focus on identifying inefficiencies and implementing continuous improvements to workflows.
  • Clear and effective communicator, both verbally and in writing.
  • Strong problem-solving capabilities and critical thinking.
  • Ability to manage multiple tasks and priorities simultaneously.

Thumbtack is an equal opportunity workplace and does not discriminate based on sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by law.

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