Customer Success Partner

23 hours ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerSuccess Full time $85,400 - $122,000

As a champion of customer success, you will play a pivotal role in ensuring every user effectively utilizes our platform. You'll be the primary point of contact, responsible for driving success through innovative solutions and relationship building.

To excel in this position, you must possess experience in:

  • Encouraging customers to adopt new features that propel their business forward
  • Providing actionable insights and facilitating effective communication with internal teams
  • Evaluating churn and downsell risk for each customer
  • Developing tailored plans to align customers with our platform's capabilities and address their unique needs
  • Conducting regular check-ins and quarterly reviews to gauge customer satisfaction and progress
  • Establishing strong, trusting relationships with customers and fostering open lines of communication
  • Connecting customers with relevant enablement resources to enhance adoption

Desired Qualifications include prior experience with Contact Center technology, 3-5 years of direct enterprise-level customer success experience, a Bachelor's Degree or equivalent experience, and proven expertise in building lasting customer relationships.

At our organization, we are committed to cultivating a dynamic work environment that values employee growth and retention. Our culture has been recognized as one of the best by reputable sources.

We invest significantly in cutting-edge AI-enabled technology and platforms designed to meet or exceed the evolving needs of our customers. This includes our proprietary solution, which is tailored to fit the diverse requirements of our customers.

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