
Chief Customer Experience Ambassador
23 hours ago
The Senior Customer Experience Representative plays a key role in delivering exceptional service by working closely with the team and support agents. This position is responsible for ensuring every customer interaction is handled with care, professionalism, and a commitment to excellence.
Responsibilities- Email Management: Manage customer emails in a highly personalized and professional manner.
- Customer Escalations: Take ownership of high-impact or sensitive customer escalations, ensuring timely resolution and conducting root cause analysis.
- Process Improvement: Identify recurring issues or patterns in customer inquiries and collaborate with relevant teams to implement improvements.
- Customer Advocacy: Champion customer advocacy by escalating systemic issues and partnering with leadership to drive long-term solutions.
- Educational Background: Bachelor's degree required; post-secondary education preferred but not required.
- Work Experience: Minimum of 3 years' experience in customer service, or a similar type of role.
- Industry Knowledge: Experience or knowledge of the e-commerce and/or retail space is highly preferred.
- Communication Skills: Strong communication skills, with fluency in written English.
- Organizational Abilities: Excellent organizational and prioritization abilities.
- Teamwork: Ability to work well in a team environment.
- Tight Timelines: Comfortable working under tight timelines and in fast-paced settings.
This role offers a unique opportunity to make a lasting impact on our customers' experiences and contribute to the growth and success of our organization.
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Customer Service Ambassador
20 hours ago
Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomer Full time ₱45,000 - ₱50,000Customer Service AmbassadorThe primary objective of this role is to deliver exceptional customer experiences across multiple channels. This entails addressing customer inquiries and providing support through various means, including email, live chat, phone, and social media.
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Customer Service Ambassador
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