Customer Experience Specialist
1 day ago
Customer Experience Ambassador
About the Role:We are seeking a highly skilled Customer Experience Ambassador to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service across various channels, including email, live chat, phone, and social media.
You will embody our company values and brand ethos, ensuring that every interaction with our customers is approachable, optimistic, considerate, accurate, and timely.
Your primary goal will be to deliver a seamless customer experience, addressing inquiries about our products, memberships, subscription, and overall business.
You will also serve as a dedicated resource for customers with memberships and subscriptions, ensuring they receive personalized assistance and implement retention strategies to reduce churn.
As a passionate ambassador and advocate for our brand and product lines, you will foster a positive brand perception by consistently delivering exceptional customer interactions.
You will proactively identify and resolve customer issues, taking ownership to ensure seamless deliveries, transactions, and overall experiences.
In addition, you will work closely with our CX Leadership team to share customer insights and contribute to strategies aimed at enhancing the overall customer experience.
Your feedback based on customer interactions will help improve processes and product offerings.
Responsibilities:- Provide customer delighting service through our support tool.
- Be the go-to person for customers, offering support and guidance to enhance their overall experience.
- Serve as a dedicated resource for customers with memberships and subscriptions.
- Implement retention and execute strategies to help reduce churn.
- Act as a passionate ambassador and advocate for our brand and product lines.
- Foster a positive brand perception.
- Proactively identify and resolve customer issues.
- Work with the CX Leadership team to share customer insights.
- You have experience in customer-facing roles.
- You have superior written and oral communication skills.
- You have strong people skills – you are excited by the idea of chatting with new and interesting folks.
- You are friendly and empathetic.
- You are a quick learner and can think on your feet.
- Experience with Richpanel, Zendesk or similar CRM.
- You are passionate about creating amazing experiences for customers.
- You are a self-starter who thrives in a fast-paced environment and delights in problem-solving.
- You can adapt to change in a fast-paced environment and embrace new challenges.
- You are a team player who works well with a wide range of personalities and is ready to contribute to an awesome team environment.
- A dynamic and supportive work environment.
- The opportunity to make a real impact on our customers' lives.
- Ongoing training and development opportunities.
- A competitive compensation package.
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