
Customer Experience Specialist
8 hours ago
A customer-focused professional with exceptional communication skills and problem-solving abilities is sought to provide top-notch service to clients.
The ideal candidate will be able to connect with customers, exceed their expectations with guidance, knowledge, and passion for technology. They will engage with customers, explaining step-by-step solutions with patience and an approach tailored to each individual.
The role involves analyzing, isolating, and resolving complex technical issues, navigating a technical environment comfortably. Providing comprehensive issue resolution and owning the customer experience are key responsibilities of this position.
Key qualifications for this role include strong spoken and written English (at least C1), minimum 1 year professional customer service experience or equivalent customer-facing role, and experience supporting customers via email, chat, or other channels.
Preferred qualifications include knowledge of Office 360, experience with Zendesk, ServiceDesk, or Freshdesk, ability to meet minimum typing speed of 40 WPM while chatting with customers, and interest in ecommerce and previous experience leading ecommerce clients.
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