Customer Advocate
6 days ago
Customer Experience Expert
As a Care Services Consultant at SAP, you will play a critical role in shaping the customer experience through expert guidance, timely support, and seamless communication.
Key responsibilities will include:
- Onboarding new customer or partner projects by facilitating data gathering for implementation projects.
- Validating and defining expectations and scope of work.
- Serving as an ongoing point of contact for an assigned portfolio of customers in relation to Post-Implementation Services.
- Escalation management: coordinating and documenting customer escalations.
- Triage: reviewing and routing client queries and service requests to appropriate teams.
- Managing project transition processes between Services and Support.
- Assisting with onboarding activities for new members (training and knowledge transfer).
- Service Request / Case work, as assigned per training, knowledge, and experience.
- Customer Project work, as assigned per training, knowledge, and experience.
- Any other similar task or responsibility as may be reasonably required.
About Our Culture
SAP is a global leader in enterprise software solutions, committed to making the world a better place through technology. Our company culture emphasizes collaboration, innovation, and inclusivity, fostering an environment where diverse perspectives and ideas thrive.
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