Customer Success Director

4 days ago


Makati City, National Capital Region, Philippines Minion Solutions Inc Full time

As a Customer Success Director at Minion Solutions Inc, you will play a critical role in driving business growth and delivering exceptional customer experiences for our Thales Digital and Identity Security Global Business Unit in the Philippines.

You will be responsible for managing direct customers with an annual revenue exceeding 5M and acting as a customer advocate, working closely with internal teams to ensure client needs are understood and fulfilled. This role requires strong problem-solving and negotiation abilities to resolve any issues or problems faced by customers and address complaints to maintain trust.

The Customer Success Director will be accountable for:

  • Managing direct customers with an annual revenue > 5M
  • Acting as a customer advocate, working with internal teams to ensure client needs are understood and fulfilled
  • Resolving any issues or problems faced by customers and addressing complaints to maintain trust

We are looking for a professional with:

  • Proven experience as a customer success director in the banking and payment industry
  • Strong problem-solving and negotiation abilities
  • Excellent communication and interpersonal skills


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