Exceptional Customer Experience Expert

2 days ago


Makati City, National Capital Region, Philippines KMC Solutions, Inc. Full time
Customer Service Advocate

KMC Solutions, Inc. is looking for an Exceptional Customer Experience Expert to join our team as a CUSTOMER SERVICE ADVOCATE.

This role is critical in delivering high-quality customer experiences across various communication channels, including voice, chat, email, SMS, and social media.

The successful candidate will be an ambassador for customer interests, ensuring that they receive exceptional service while embodying Zenni's customer-centric culture.

  • Key Accountabilities:
  • Develop and maintain strong relationships with customers, addressing their needs and concerns.
  • Collaborate with cross-functional teams to gather customer feedback and drive improvements.
  • Demonstrate a deep understanding of the customer base and adapt communication to suit their needs.
  • Provide expert product knowledge and offer personalized style advice to customers.


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