Technical Support Specialist

23 hours ago

Mabalacat, Central Luzon, Philippines beBeeSupport Full time ₱18,000 - ₱24,000
Customer Service Representative

We are seeking a skilled Customer Service Representative to provide exceptional support and assistance to our clients. This role requires excellent communication, analytical, and problem-solving skills.

  • Responding to customer inquiries via phone, email, and chat in a professional and timely manner.
  • Providing technical support and assistance to customers in a courteous and effective manner.
  • Resolving customer issues and escalating complex problems to the appropriate department.
  • Assisting customers in setting up and troubleshooting technical issues with software and hardware.

This is an ideal opportunity for individuals who enjoy working with people and have a passion for delivering outstanding customer service.

Requirements:
  • A minimum of 1 year of technical support experience.
  • Flexibility to work various schedules to accommodate our global customer base.
  • Excellent English communication skills (oral and written).
  • The ability to think critically and develop creative solutions to complex problems.
  • Strong analytical and problem-solving skills.
  • Attention to detail.
  • Basic technical support background.
  • Experience in answering chats, emails, and calls.
  • A positive attitude towards work and a willingness to learn.
  • Empathy towards customers.
  • Calm under pressure.
  • Ability to work independently with minimal supervision.

This position offers a competitive compensation package, including benefits and opportunities for career growth.

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