Virtual Receptionist

5 days ago

Davao City, Davao, Philippines beBeeCustomerService Full time ₱12,000 - ₱15,000
Job Opportunity

We seek skilled professionals to handle inbound calls, answer inquiries, and book appointments for clients in the home services industry.

Clients include cleaning companies, electricians, plumbers, landscapers, and more.

You will represent our clients as if you were part of their team.

You will greet callers warmly, answer questions based on client guidelines, and schedule appointments using CRM or scheduling platforms.

Training will be provided to ensure you can confidently handle customer inquiries.

Key Responsibilities:
  • Answer inbound calls professionally and with a friendly tone.
  • Follow client-provided scripts and standard greetings.
  • Provide accurate responses to customer inquiries.
  • Schedule appointments using client CRMs and scheduling platforms.
  • Take detailed call summary notes while on the call.
  • Send accurate call summaries to clients after calls.
  • Ensure all call details are recorded without typos or missing information.
  • Communicate with clients as needed for instructions and feedback.
Requirements:Technical Requirements:
  • Minimum internet speed of 40 Mbps.
  • Computer with Intel i3 processor or higher and 8GB RAM.
  • Backup power source and backup internet connection.
Working Qualifications:
  • Previous BPO or customer service experience is preferred.
  • Able to multitask by managing calls, taking notes, and sending follow-ups.
  • Strong written and verbal communication skills.
  • Excellent attention to detail for accurate call summaries.
  • Confident in communicating directly with clients.
  • Experience working remotely is preferred but not required.
  • Willingness to undergo training and learn client protocols.
  • Motivated, hardworking, and eager to contribute to the team.

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