Remote Virtual Receptionist

2 days ago

Iloilo City, Western Visayas, Philippines beBeeReceptionist Full time $40,000 - $60,000
Virtual Receptionist Role

Are you looking for a challenging role that involves providing top-notch customer service and handling patient communication? If so, this virtual receptionist position is perfect for you.

As a virtual receptionist, you will be the first point of contact for patients calling in with medical inquiries or concerns. You will need to provide a warm welcome, assess their needs, and direct them to the appropriate doctor or resource.

Key responsibilities of the job include:

  • Frontline Patient Communication: Answer and manage intake phone calls from patients in a friendly, professional manner, acting as a remote receptionist.
  • Patient Information Gathering: Obtain and record detailed client information, including personal details, location, and a summary of symptoms or chief complaints.
  • Appointment Scheduling: Quickly assess the urgency of the patient's needs and schedule same-day or urgent appointments accordingly.
  • Doctor Coordination: Determine and assign the appropriate doctor for each case based on the patient's symptoms, location, and timing.
  • Communication & Follow-Up: Send out confirmation details and informative follow-ups to patients and doctors.
  • Post-Appointment Follow-Up: After each appointment, reach out to patients to confirm their issue was addressed and they are satisfied with the service.

Required skills and qualifications include:

  • Excellent Communication Skills: Fluent English proficiency, with a clear speaking voice and strong written communication.
  • Customer-Centric Approach: A genuine passion for helping people and providing outstanding service.
  • Organizational Skills: Exceptional multitasking and organizational abilities.
  • Tech Savvy: Comfortable using technology to facilitate workflow.
  • Problem-Solving: Critical thinking and quick decision-making skills to effectively match doctors with patients and resolve any scheduling or logistical conflicts.

This role offers a range of benefits, including:

  • Flexible working hours: Work from home and choose your own schedule.
  • Opportunity to work with a dynamic team: Collaborate with colleagues and doctors across time zones.
  • Professional development: Continuously learn about our services, coverage areas, and new tools or protocols.

If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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