Virtual Support Professional

16 hours ago

Tarlac City, Central Luzon, Philippines beBeeReceptionist Full time $40,000 - $45,000
Job Opening for Virtual Receptionist

We are a dynamic team seeking skilled and professional Virtual Receptionists to handle inbound calls, answer inquiries, and book appointments for clients in the home services industry.

As a Virtual Receptionist, you will represent our clients as if part of their in-office team. You will greet callers warmly, answer questions based on client guidelines, and schedule appointments using client CRMs or scheduling platforms. Comprehensive training is provided to ensure confident and accurate handling of customer inquiries.

You will take detailed call summary notes during calls, capturing customer contact information, reason for inquiry, and other relevant details. After each call, you will send these summaries to our clients, ensuring accuracy and professionalism.

Key Responsibilities:
  • Answer inbound calls with professionalism and friendly tone.
  • Follow client-provided scripts and standard greetings.
  • Provide accurate responses to customer inquiries.
  • Schedule appointments using client CRMs and scheduling platforms.
  • Take detailed call summary notes while on the call.
  • Send accurate and well-written call summaries to clients immediately after calls.
  • Ensure all call details are recorded without typos or missing information.
  • Communicate with clients as needed to confirm instructions and receive feedback.
Essential Skills & Qualifications:
  • Previous BPO or customer service experience preferred.
  • Ability to multitask by managing calls, taking notes, and sending follow-ups.
  • Strong written and verbal communication skills.
  • Excellent attention to detail to ensure accurate call summaries.
  • Confident in communicating directly with clients when necessary.
  • Experience working remotely preferred but not required.
  • Willingness to undergo training and learn client-specific protocols.
  • Motivated, hardworking, and eager to contribute to the team.
Technical Requirements:
  • Internet speed of at least 40 Mbps.
  • Computer with Intel i3 processor or higher, 8GB RAM.
  • Backup power source.
  • Backup internet connection.

This is an excellent opportunity to join a dynamic team and grow your career as a Virtual Receptionist. Apply now to become part of our innovative company

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