Remote Customer Service Representative
15 hours ago
This is an exceptional opportunity to work on high-impact projects with top brands.
Key Responsibilities- Respond to inbound and outbound calls in a professional and efficient manner.
- Resolve customer complaints promptly through effective problem-solving skills.
- Find and access information across systems to support customers' needs.
- Document interactions accurately and process claims efficiently.
- Guide customers through available options to find the best solutions.
- Follow established scripts, policies, and procedures while utilizing available resources.
- Protect customer privacy and handle sensitive information appropriately.
- Escalate complex issues to relevant team members.
- Maintain up-to-date training, updates, and program knowledge.
- Must be at least 18 years old.
- High school diploma or equivalent required.
- Previous call center experience necessary.
- Work-from-home experience preferred.
- Strong command of the English language essential.
- Typing speed of 20+ WPM required.
- Fast internet connection necessary.
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) required.
- Familiarity with Windows operating systems essential.
- Skilled in troubleshooting and follow-up necessary.
- Able to multitask and self-manage effectively.
- Excellent interpersonal skills required.
As a remote call center representative, you will have the opportunity to work on a variety of tasks, including customer service, data entry, and technical support. If you are a detail-oriented individual with excellent communication skills, this may be the ideal job for you.
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