Senior Service Delivery Specialist
2 weeks ago
As a Senior Service Delivery Specialist at UpRush Social Geekers, you will play a critical role in ensuring the successful delivery of our IT services. Your primary responsibility will be to manage and coordinate the delivery of technical projects, working closely with cross-functional teams to ensure seamless execution.
Your key areas of focus will include:
Service Delivery- Develop and implement service level agreements (SLAs) to ensure high-quality delivery of IT services.
- Work with customers to understand their needs and expectations, and develop customized solutions to meet those requirements.
- Collaborate with internal teams to ensure effective communication and coordination throughout the project lifecycle.
- Analyze and identify opportunities for process improvement, and develop recommendations to optimize efficiency and effectiveness.
- Implement changes to improve service delivery, reducing costs and enhancing customer satisfaction.
- Monitor and report on key performance indicators (KPIs) to measure the success of implemented changes.
For this role, we require:
Skills and Qualifications- A graduate degree in IT-related field or equivalent experience.
- Minimum 7 years of experience in software development management, with at least 5 years in a senior leadership role.
- Demonstrated ability to lead cross-functional teams and drive results-oriented projects.
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