Customer Care Specialist for Ride Handling and Delivery Services
4 weeks ago
Key Responsibilities:
Provide exceptional customer service via phone, email, and live chat for customers using ride-hailing and delivery services.
Assist riders with ride-related concerns, such as issues with bookings, cancellations, pricing, and driver ratings.
Help delivery customers with tracking, order issues, and resolving concerns related to the delivery process (e.g., delays, incorrect items).
Troubleshoot issues between drivers and passengers, working to resolve conflicts and ensuring a smooth ride experience.
Collaborate with drivers to ensure safe and efficient deliveries, addressing concerns about routes, traffic, or order discrepancies.
Support the management team in investigating incidents, such as accidents, service delays, or safety-related issues.
Qualifications:
At least completed 2 years in College + 12 months to 23 months Int'l BPO experience and up
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