Service Delivery Director

2 weeks ago


Quezon City, National Capital Region, Philippines Pestproph Pest Management Full time

Job Overview: We are seeking a skilled Customer Success Associate to join our team at Pestproph Pest Management. As a key member of our team, you will play a critical role in ensuring the success of our customers.

Responsibilities:

Delivering Exceptional Service
  • Manage and train technical specialists to deliver high-quality services and treatments.
  • Develop and implement strategies to improve service delivery and reduce customer complaints.
  • Conduct regular quality inspections and customer visits to ensure high levels of satisfaction.
  • Reinforce customer service standards and establish performance goals for employees.

Requirements:

  • Proven experience in a similar role.
  • Strong leadership and communication skills.
  • Ability to analyze and resolve problems.
  • Knowledge of quality assurance principles.


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