Delivery and Ride Service Support Specialist

2 weeks ago


Quezon City, National Capital Region, Philippines TORCH Solutions Full time

Are you passionate about delivering exceptional customer experiences? Do you have a knack for resolving complex issues and ensuring seamless operations? We're seeking a talented Delivery and Ride Service Support Specialist to join our team at TORCH Solutions

About the Role

In this key position, you'll be responsible for providing outstanding customer support to our users, handling ride-related concerns, and ensuring the smooth delivery of goods and services.

Key Responsibilities
  • Offer exceptional customer service via various communication channels, including phone, email, and live chat.
  • Assist riders with issues related to bookings, cancellations, pricing, and driver ratings.
  • Help delivery customers with tracking, order issues, and resolving delivery process concerns.
  • Troubleshoot issues between drivers and passengers to resolve conflicts and ensure a smooth ride experience.
  • Collaborate with drivers to ensure safe and efficient deliveries, addressing concerns about routes, traffic, or order discrepancies.
  • Support the management team in investigating incidents, such as accidents, service delays, or safety-related issues.
Requirements

To succeed in this role, you'll need:

  • A minimum of 2 years of college education.
  • 12-23 months of international BPO experience.


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