Service Delivery Manager

3 days ago


Quezon City, National Capital Region, Philippines The HIRD- Philippines Full time
Service Delivery Manager | Collection (BPO)

We are seeking a highly experienced Service Delivery Manager with a strong background in Core Collections. The ideal candidate will have a proven track record of managing service delivery in a BPO setup, ensuring operational excellence, and driving performance in a fast-paced environment.

Qualifications & Requirements:

  1. 4-5 years of experience in Core Collections within a BPO setup.
  2. 10+ years of experience in the BPO industry.

Key Responsibilities:

  1. Oversee daily collections operations, ensuring efficiency and compliance with SLAs.
  2. Manage and mentor teams, driving performance and engagement.
  3. Handle escalations and provide resolutions for outstanding issues.
  4. Monitor and analyze reports to improve process efficiency.
  5. Ensure compliance with client and regulatory requirements.
  6. Collaborate with stakeholders to implement process improvements.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Finance, Management, and Customer Service

Industries

Collection Agencies, Outsourcing and Offshoring Consulting, and Business Consulting and Services

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