Service Delivery Manager
3 days ago
We are seeking a highly experienced Service Delivery Manager with a strong background in Core Collections. The ideal candidate will have a proven track record of managing service delivery in a BPO setup, ensuring operational excellence, and driving performance in a fast-paced environment.
Qualifications & Requirements:
- 4-5 years of experience in Core Collections within a BPO setup.
- 10+ years of experience in the BPO industry.
Key Responsibilities:
- Oversee daily collections operations, ensuring efficiency and compliance with SLAs.
- Manage and mentor teams, driving performance and engagement.
- Handle escalations and provide resolutions for outstanding issues.
- Monitor and analyze reports to improve process efficiency.
- Ensure compliance with client and regulatory requirements.
- Collaborate with stakeholders to implement process improvements.
Mid-Senior level
Employment typeFull-time
Job functionFinance, Management, and Customer Service
IndustriesCollection Agencies, Outsourcing and Offshoring Consulting, and Business Consulting and Services
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