Service Desk Operations Manager

About the role:We are seeking a dynamic and results-driven Service Desk Analyst to join our team. As a key member of the firm, you will play a critical role in resolving internal user issues and service requests in an efficient and timely manner. You will also apply your knowledge of commonly used concepts, practices, and procedures for laptops, desktops,...

Job Overview:The Service Desk Analyst position at White & Case Global Operations Center Manila requires a skilled professional who can provide exceptional technical support to internal users. As a key member of the team, you will be responsible for resolving technical issues, maintaining accurate records, and providing top-notch customer service.Key Tasks...

Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world's largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower teams to...

About the TeamWe are a dynamic and innovative team at CEVA IT Shared Service, dedicated to delivering exceptional IT support and services to our employees. Our team is passionate about providing top-notch technical support and ensuring that our employees have the tools they need to succeed.We are looking for a highly motivated and experienced Technical Help...

**Company Overview**CEVA IT Shared Service is a leading provider of technology solutions for logistics and supply chain management. Our team is dedicated to delivering exceptional customer service and support to our clients worldwide.We are seeking a highly skilled Mandarin Service Desk Engineer to join our team in Manila, Philippines. As a key member of our...

Company OverviewCover Desk Philippines, Inc. is a leading provider of virtual assistant services.Job DescriptionThe Operations Team Leader will play a critical role in ensuring the success of our virtual assistant team.Main Responsibilities:Monitor VAs' productivity and engagement during shifts.Manage VAs' timekeeping and earnings accurately.Provide service...

Title: Service Desk Analyst - L1 Requisition ID: 48827 City: Manila Country/Region: PH Responsibilities:Be responsible for primary user support and customer service:Respond to queries from all calls, portal, emails, chats from the client.Become familiar with each client and their respective applications/processes.Learn fundamental operations of commonly-used...

Title: Service Desk Analyst - L3 Requisition ID: 53168 City: Manila Country/Region: PH Do:Be responsible for primary user support and customer serviceRespond to queries from all calls, portal, emails, chats from the clientBecome familiar with each client and their respective applications/processesLearn fundamental operations of commonly-used software,...

About the Job:This exciting opportunity as an IT Service Desk Manager presents a chance to join our dynamic team at K2 Staffing, LLC. In this role, you will be responsible for developing and implementing strategies to improve customer satisfaction, resolving technical issues efficiently, and providing exceptional service to clients. Your duties will include...

URGENT HIRING FOR IT SERVICE DESK INITIAL & FINAL VIRTUAL PROCESS ONLY NO ASSESSMENT START ASAP GET YOUR JOB NOW BPO TSR EXPERIENCE IS ACCEPTED APPLY NOWSITE AVAILABLE (WORK ONSITE):ETON CENTRIS, QUEZON CITYPOSITION: IT SERVICE DESK (L1 & L2 AVAILABLE)JOB DESCRIPTION:Basic Active Directory knowledge. Creating user accounts, resetting passwords, creating...

Work with usTitle: Service Desk Analyst - L3Requisition ID: 53168City: ManilaCountry/Region: PHWipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in...

SummaryOur client is a US-based managed IT Services Provider (MSP) that specializes in offering technology solutions and support to businesses of all sizes. They are in immediate need of an IT Service Desk Manager. This individual is the main contact for all of their clients. It is not only important in this role to develop rapport with their client base...

YOUR ROLECEVA's first point of contact for IT related service requests, incidents, follow up and escalations in Mandarin.Associate Support Engineer will provide customer service, IT support (basic troubleshooting) and account management (creation, modification and termination) to CEVA Global employees.The Global IT Service Desk will operate 24x7 including...

Firm SummaryWhite & Case is an elite global law firm serving leading companies, financial institutions, and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.With lawyers and staff operating from more than 47 locations, working in...

Do:Support the service desk agents in prompt delivery & customer service.Advise and collaborate with the agents on current issues and work towards the resolution of tickets.Manage and coordinate escalated work orders from the Service Desk team that require additional troubleshooting and follow-up.Coordinate with other IT teams as appropriate for closure of...

About UsCover Desk Philippines, Inc. is a dynamic organization dedicated to delivering exceptional services.Job DescriptionThe Operations Team Leader plays a crucial role in ensuring the smooth operation of our virtual assistant team.Main Responsibilities:Monitor VAs' productivity on the production floors and ensure they are actively engaged during their...

Requisition ID: 48029City: ManilaCountry/Region: PHWipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and...

Job Summary:Service Desk ManagerWe are seeking a highly skilled Service Desk Manager to lead our customer support team. The ideal candidate will have a strong background in IT service management and be able to coordinate with various teams to ensure efficient delivery of services.Main Responsibilities:Manage all activities in the Delivery centersCoordinate...

Nityo Infotech Services Philippines is HiringService Desk (Female)Location: Gil Puyat Ave. Makati CitySet up: HybridSalary: 30,000See complete details below:Service Desk - 30,000 24x7 Shifting, onsite 3x or 4x a week, can be assigned wfh during Saturdays and Sundays— At least 1 to 2 years experience in Technical Support.— Experience in any ticketing...

Manila, National Capital Region, PhilippinesService Desk ManagerDesignation: Service Desk ManagerLocation: Quezon City, PhilippinesEligibility Criteria: Any Graduate/PostgraduateMajor activities:Manages all activities in the Delivery centersCoordinates Knowledge Managers, Escalation Managers, and Incident Managers and makes sure they are aligned.Supports...