Service Quality Manager

Summary:The QC Manager is responsible for ensuring smooth functioning of Quality Compliance function in client processes while ensuring that internal and client compliance requirements are met and assisting in driving incremental improvements.Responsibilities:Responsible for designing new processes for QC functioning to meet client specific requirements;...

Job Overview:    We are looking for an exceptional QA / QC Engineer to join our team at Likas Yaman Service Corporation. In this role, you will play a vital part in ensuring the quality of our projects from start to finish.Your Key Responsibilities:    - Monitor all quality-related activities on the project    - Develop and implement quality...

Responsibilities for External CandidatesResponsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance.Leads significant process improvement projects.Train/mentor personnel from other functions on quality tools and concepts and mentor AMs/GBs.Responsible for...

About This RoleWe are seeking a skilled Quality Compliance Analyst to join our team at EXL Service Philippines, Inc.Main ResponsibilitiesEnsure transaction monitoring aligns with process guidelines and targets.Develop and deliver coaching and feedback to consultants to enhance their skills.Create high-quality presentations and reports to inform business...

We are seeking a Service Quality Manager to join our team at Sutherland Global. In this role, you will be responsible for ensuring the timely delivery of project results that meet or exceed agreed-upon metrics or goals.The ideal candidate will have a strong background in service quality management, with at least 10 years of experience in a similar role. They...

About the RoleThis is an exciting opportunity to join Rahi Systems Inc. as a Service Quality Manager, overseeing the delivery of exceptional customer experiences across various channels. As a key member of our operations team, you will play a crucial role in driving business growth and improving customer satisfaction.ResponsibilitiesQuality Assurance:...

Role OverviewWe are seeking a highly experienced Vice President – Quality Excellence to lead our Quality Excellence Insurance vertical. The successful candidate will be responsible for developing and implementing a quality management framework for each client area and overseeing quality control and assurance related improvements and performance.Key...

Job Description:    At Likas Yaman Service Corporation, we are seeking a highly skilled and experienced QA / QC Engineer to oversee all quality-related activities on our projects.About the Role:    As a key member of our team, you will be responsible for developing and implementing quality assurance plans to ensure our products and services meet the...

About the RoleThis is an exciting opportunity to become a part of our dynamic contact center team at Manpower Outsourcing Services, Inc. As a Customer Service Representative, you will play a crucial role in delivering exceptional customer experiences and ensuring high-quality support.Key ResponsibilitiesInvestigate and resolve complex customer complaints,...

About WristWrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...

Team Leadership & Performance ManagementThe ideal candidate will have strong leadership skills, with experience in managing a team of customer service representatives. He/She will be responsible for monitoring team performance, providing coaching, and implementing strategies to enhance customer satisfaction and service resolution times.Complaint Resolution &...

Job DescriptionWe are seeking a highly skilled Quality Assurance Expert to join our team at EXL Service Philippines, Inc.The ideal candidate will have experience in designing new processes for quality control (QC) functioning and facilitating migrations to ensure seamless setup of quality compliance.They will lead significant process improvement projects,...

Qualifications:Candidate must be graduate of any technical course: Engineering, Instrumentation & Control, or any related course.With 2 Year(s) of working experience in Quality Management System is an advantageDetail orientedAssertive, with strong interpersonal skills, excellent communication skills and computer literateKnowledge of ISO 9001:2015 and/or ISO...

About the Role:We are seeking a Quality Assurance Director to join our team at EXL Service Philippines, Inc. As a key member of our organization, you will be responsible for ensuring smooth functioning of Quality Compliance function in client processes while ensuring that internal and client compliance requirements are met.Key Responsibilities:Designing New...

Job SummaryWe are seeking a highly motivated and experienced Restaurant Supervisor to join our team at Roxas Food Ventures, Inc. (Aristocrat Restaurant). As a key member of our management staff, you will be responsible for maintaining high standards of service quality, leading our team, and driving business growth through effective marketing strategies.Main...

Roles and Responsibilities:Set service performance standards and targets for key performance indicators.Develop and implement the Operations service performance improvement plan that is aligned with the objectives.Improve service performance and customer satisfaction while maintaining cost efficiency.Develop contingency plans with the Operations Management...

Job OverviewWe are seeking a highly motivated and experienced Quality Compliance Analyst to join our team at EXL Service Philippines, Inc.About the RoleThe primary focus of this role is to ensure that all transactions are monitored and processed in accordance with established guidelines and targets.You will drive continuous improvement initiatives and...

DescriptionPersistency ImprovementConduct regular audits and inspections of premium reminder call outs, collections calls, conservation calls, and reinstatement rolls to ensure compliance with regulatory requirements and company policies. Analyze service delivery data to identify trends, opportunities for improvement, and areas of risk. Collaborate with...

We're seeking a highly motivated and detail-oriented individual to fill the role of Service Quality Improvement Coordinator at IntouchCX!About the Job:In this role, you'll be responsible for driving quality improvements across our Contact Center operations. You'll work closely with our Customer Service Representatives and Tier 2 teams to identify areas for...

Job DescriptionThe Vice President – Quality Excellence will lead the Quality Excellence Insurance vertical, interfacing with colleagues across all levels. This role is responsible for ensuring the implementation of a quality management framework for each client area and overseeing quality control and assurance related improvements and performance.Key...