Senior Client Partnership Specialist

1 day ago

Cebu City, Central Visayas, Philippines beBeeAccount Full time ₱900,000 - ₱1,500,000
Job Opportunity

At our organization, we strive to create a work environment that is both challenging and fulfilling. As the leader in data privacy, we automate and simplify the creation of end-to-end privacy management programs for global organizations.

As a Technical Account Manager, you will be responsible for the successful integration of our products, supporting small to enterprise level clients, and developing strong relationships with our clients that will lead to retention and growth of the business.

Key responsibilities include managing and providing Tier 1 technical support for our Cookie Consent Manager solution, answering all inbound client inquiries via Zendesk with courtesy and professionalism, and understanding customer needs and translating this need into strategic solutions and recommendations.

Additionally, you will provide technical assistance and troubleshooting to clients during implementation and deployment of our technology products, identify opportunities to help expand customer adoption of our products, maintain organized documentation of projects and tasks, and monitor the timeline of requested tasks and manage client expectations.

Requirements
  • Bachelor's degree and 1-2 years of experience in software technical support, account management, or a technical customer-facing role
  • Understanding of technological platforms and web infrastructure
  • Understanding of technical documentation including product specs and API integrations
  • Intermediate knowledge in Microsoft Excel
  • Intermediate knowledge of HTML/CSS/JavaScript and debuggers e.g. Firebug
  • Excellent customer relationship skills (client-facing, ability to assess client needs and interact with all levels of management)
  • Ability to work effectively cross-functionally with Product, Engineering, and Sales
  • Ability to work effectively in a fast-paced environment and take the initiative to learn products quickly
Benefits

We offer a range of benefits, including competitive compensation, health, vision and dental care, PTO program, computer and welcome package, work from home as choice, continuing education program, opportunities to participate in philanthropic activities, and health-focused activities.

Our organization values diversity and inclusion, and we are committed to creating a workplace that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world.

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