Client Partnership Specialist

The role of a Customer Relationship Manager involves building and maintaining strong relationships with clients to ensure their satisfaction, retention, and loyalty. Key responsibilities include relationship management, client retention, account management, upselling and cross-selling, issue resolution, performance analysis, contract and agreement management, and client feedback and surveys.

To achieve this goal, the ideal candidate will possess excellent communication skills, be able to articulate well, and have keen attention to detail and adherence to deadlines. Additionally, they should have a proven track record in sales in Technical, Enterprise, or B2B environments, as well as experience in delivering client-focused solutions based on customer needs.

We are seeking an individual who is passionate about creating long-term relationships with clients and can provide exceptional service to drive business growth. If you are a results-driven professional with a strong work ethic and excellent interpersonal skills, we encourage you to apply for this challenging and rewarding opportunity.

• Responsibilities:

• Develop and nurture relationships with clients by understanding their needs, goals, and preferences.

• Actively engage and communicate with clients to build trust and ensure their satisfaction with our products or services.

• Focus on retaining existing clients by addressing any concerns, resolving issues, and providing a high level of customer service.

• Serve as the main point of contact for clients, ensuring effective communication and responsiveness to their inquiries or requests.

• Provide regular updates on product or service enhancements, new offerings, or relevant industry trends.

• Identify opportunities to expand the range of products or services provided to clients and work collaboratively with the sales team to generate new revenue streams.

• Present value propositions and benefits to clients to encourage upselling or cross-selling.

• Handle and resolve client complaints or issues in a timely and effective manner.

• Escalate complex or critical issues to the appropriate internal stakeholders and ensure prompt resolution to maintain client satisfaction.

• Monitor and analyze client metrics, such as satisfaction scores, retention rates, or revenue growth, to identify trends and proactively address any challenges.

• Collaborate with legal and finance teams to ensure contracts and agreements with clients are in place, accurately maintained, and renewed as required.

• Conduct regular client feedback surveys or interviews to gather insights, identify areas for improvement, and measure client satisfaction.

• Utilize feedback to make necessary adjustments and enhancements to processes or services.

• Stay updated with industry trends, market competition, and best practices in client relationship management.

• Proactively suggest and implement process improvements and strategies to enhance client satisfaction and loyalty.

• Requirements:

• 5+ years of sales experience in Technical, Enterprise, or B2B environments.

• Proven account management or other relevant experience.

• Experience in delivering client-focused solutions based on customer needs.

• Industry Background: Telco, ICT, IT, FMCG, Retail, Manufacturing, Non-Food, Logistics.

• Exceptional communication skills and proven effectiveness in delivering presentations.

• Able to articulate well and keep up with the changing language of products and telecommunications industry.

• Keen attention to detail and adherence to deadlines.

• Bachelor's Degree in Any Field.

We are committed to equal opportunities and diversity in the workplace. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, please submit your application.