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Iloilo Client Experience Specialist

2 weeks ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time ₱1,150,000 - ₱1,710,000
Job Overview:

Iloilo Customer Service Advisor role entails delivering exceptional customer service support via various channels. Key responsibilities include providing resolution to customers, clarifying requirements, and ensuring contractual Key Performance Indicators (KPIs) are met.

Responsibilities:
  • Engage with customers through multiple communication channels
  • Resolve routine issues and provide timely resolutions
  • Maintain up-to-date knowledge of client products and services
  • Prepare accurate work records and notate accounts as required
  • Prioritize activities to enhance customer satisfaction and business performance
Candidate Requirements:
  • Bachelor's degree or equivalent preferred
  • Strong passion for customer service
  • Proficiency in computer navigation and PC applications
  • Effective written and verbal communication skills
  • Demonstrated attention to detail