Iloilo Customer Service Advisor – RCX 2025

4 weeks ago

Cagayan de Oro, Northern Mindanao, Philippines Minacs Full time
Iloilo Customer Service Advisor – RCX 2025

Apply Now

Job Title:

Iloilo Customer Service Advisor – RCX 2025

Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core Responsibilities


• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')


• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer


• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer


• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures


• Maintain basic knowledge of client products and/or services


• Prepare complete and accurate work including appropriately notating accounts as required


• Participate in activities designed to improve customer satisfaction and business performance


• Offer additional products and/or services


• Track, document and retrieve information in call tracking database


• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile


• High school diploma with three to six months of relevant experience preferred


• Courteous with strong customer service orientation


• Strong computer navigation skills and PC Knowledge


• Ability to effectively communicate, both written and verbally


• Dependable with strong attention to detail


• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly


• Tolerance for repetitive work in a fast-paced, high production work environment


• Ability to work as a team member, as well as independently


• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner


• Ability to rotate shifts, as needed


• Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

#LI-DNI

Location:

PHL Iloilo City 4th Floor, Two Global Center, Megaworld Blvd, Iloilo Business Park, Mandurriao

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Apply Now#J-18808-Ljbffr

  • Taguig Customer Service Advisor – RCX 2025

    4 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Minacs Full time

    Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Apply NowJob Title:Taguig Customer Service Advisor – RCX...

  • Customer Service Advisor

    4 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Minacs Full time

    Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Apply NowJob Title:Customer Service Advisor - Homecoming -...

  • Customer Service Representative

    7 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Support Zebra Full time ₱144,000 - ₱192,000 per year

    Customer Care Representative - Sales AccountJoin our team and build a meaningful career in intellectual property protectionAre you a motivated, customer-focused professional with a knack for sales? We're looking for a Sales Agent to be part of our Trademarking and Copyrighting team, helping individuals and businesses safeguard their brands. If you have...

  • Parts & Service Advisor

    28 minutes ago

    Cagayan de Oro, Northern Mindanao, Philippines Big Trucks Corporation HINO Cagayan de Oro Full time ₱400,000 - ₱600,000 per year

    Identify customer needs and recommend appropriate Hino Genuine Parts and services by diagnosing vehicle issues, providing accurate part identification, and offering technical solutionsPrepare detailed repair estimates and quotations including parts pricing, labor costs, and service timelines while explaining recommendations in clear, customer-friendly...

  • taguig arp talkpush 2025

    4 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Minacs Full time

    Apply NowJob Title:TAGUIG ARP TALKPUSH 2025Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential...

  • MH Baguio 2025

    4 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Minacs Full time

    bcookie Used in order to detect spam and improve the website's security. Maximum Storage Duration: 1 year Type: HTTP Cookielidc Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. Maximum Storage Duration: 1 day Type: HTTP Cookiewp-wpml_current_language Designates the...

  • Customer Service

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Multimax Industries Corporation Full time ₱150,000 - ₱250,000 per year

    Customer Service - Accounting StaffBrgy, Cagayan de Oro, 9000 Misamis OrientalDUTIES & RESPONSIBILITIESCustomer ServiceProcess orders and create sales order.Ensure accurate processing of invoice and other delivery documents.Ensure assurance of delivery to customers on the agreed schedule.Handle inquiries and complaints from customers thru phone/ e-mail/...

  • Customer Service

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Polyfoam-RGC International Full time ₱104,000 - ₱130,878 per year

    Customer Service - Accounting Staff Brgy, Cagayan de Oro, 9000 Misamis OrientalDUTIES & RESPONSIBILITIESCustomer ServiceProcess orders and create sales order.Ensure accurate processing of invoice and other delivery documents.Ensure assurance of delivery to customers on the agreed schedule.Handle inquiries and complaints from customers thru phone/ e-mail/...

  • Customer Service Representative

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱104,000 - ₱130,878 per year

    Job Summary:We are seeking a dedicated and personable Customer Service Representative (CSR) to join our team. In this role, you will act as the first point of contact for our customers, providing excellent service, resolving issues efficiently, and ensuring a positive customer experience across various channels such as phone, email, live chat, and...

  • Customer Service Associates

    4 days ago

    Cagayan de Oro, Northern Mindanao, Philippines TalentSync Training and Development Full time ₱150,000 - ₱250,000 per year

    Join our dynamic team as a Customer Service Associate (Telco Account), a leading provider of call centre services in Cagayan de Oro, Misamis Oriental. In this full-time role, you will be the voice of our client, a major telecommunications company, providing exceptional customer support and leveraging your communication skills to build lasting...